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Customer Service
Store Hours: M-Th 12-5pm EST
RHS Store Toll Free: 1-877-733-4288
Intl Calls: 1-248-652-2993
RHS Membership Toll Free: 1-866-386-2850
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Red Hat Society International Convention August 2-5, 2018
Shipping/Returns Policy

Shipping Methods and Costs

Order Total Shipping Cost
up to $15.00 $7.95
$15.01 - $50.00 $9.95
$50.01 - $75.00 $10.95
$75.01 - $100.00 $11.95
$100.01 - $125.00 $13.95
$125.01 - $150.00 $14.95
$150.01 - $200.00 $15.95
$200.01 - $300.00 $17.95
$300.01 and over $19.95
Expedited / International Shipping
add $16.95 for two day shipping
add $21.95 for next day shipping
AK, HI, & Puerto Rico orders add $2.95
Canadian orders add $19.95
Other international add $29.95
  • Red Hat Society Store will ship in-stock items within 2 business days of processing your order. Orders must be placed before 2 p.m. Eastern Standard/Daylight Time (EST/EDT) for Second Day Air and Next Day Air shipments to ship same day. Certain oversized products or packages may require additional postage. We will contact you if this is the case.
  • Second Day Air shipments will be delivered two business days after your order ships. Next Day Air shipments will be delivered on the next business day after your order ships. Business days are Monday, Tuesday, Wednesday and Thursday. Shipments are not delivered on Saturday or Sunday. For expedited shipments to certain zip codes, you may be contacted for additional postage. We cannot offer Second Day Air services to these locations: Alaska, Hawaii, California, Nevada, Oregon, Washington or International orders.
  • Standard shipping will be sent via USPS Ground based on order size, weight, and destination. USPS requires extra transit time when shipping to rural route or remote locations, even when shipping Second Day Air or Next Day Air.
  • Our business hours are 12 p.m. - 5 p.m. Eastern Standard/Daylight Time (EST/EDT) Monday through Thursday. We honor USPS's shipping schedules and do not ship on holidays.
  • We ship to Canada, Hawaii, and Alaska. We also ship internationally. However, due to the great cost of shipping to certain areas of the world we may contact you to collect additional shipping charges. Please allow extra transit times for shipping to these locations. We cannot offer Second Day Air or Next Day Air services to these locations.
  • Canadian Customers: please note that all shipments to Canada are subject to duties and fees payable when you take possession of your package. Red Hat Society Store has no control over these fees and does not know the amount of fees that will be charged. If you refuse your package, you will be charged the costs that we must pay our shipper in order to have the package returned to us. These costs can be in excess of $100 or more. For more information on duties and fees, please contact the Canada Border Services Agency at 1-800-461-9999 (toll-free) from within Canada, or at 1-204-983-3500 (long distance charges may apply) from outside Canada.
  • All returned checks are subject to a service charge of $25 regardless of the amount of the check or the reason for return. The customer will be contacted for immediate payment.

Returns and Exchanges

  • As of March 1st 2018 all SALES are FINAL. NO REFUND or EXCHANGE.

Damaged/Defective Merchandise

  • Please check all of your items immediately for damage or defects. You must let us know within 2 days of receiving your package for replacement.
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